CRUM LLC (“we,” “us,” “CRUM”) respects your privacy. This policy explains what information we collect through crumrealestate.com, how we use it, and the choices you have — including for text messaging.
Information We Collect
When you submit a form on this website, we collect the information you provide: your first and last name, email address, phone number, and any details you give us about a property or your message to us. If you request a home valuation, we also collect the property address, property type, condition, size, and the other property details you enter on that form.
We may also collect standard technical information automatically, such as your IP address, browser type, and the pages you view on this site, and we may collect publicly available property records relating to a property you ask about.
How We Use Your Information
We use the information you provide to respond to your inquiry, to provide the services you asked for, to prepare a valuation or an offer, and to send you communications you have consented to receive. If you opted in to text messages, we use your phone number to send the categories of messages you consented to.
Text Messaging and Mobile Information
If you check an SMS consent box on one of our forms, you consent to receive text messages from CRUM LLC at the number you provided. Checking those boxes is optional and is never required to submit a form or to receive our services.
There are two separate consents — transactional and informational messages, and promotional and marketing messages — and you may give either, both, or neither.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell your personal information. We do not rent, sell, or trade your phone number or your SMS opt-in data.
We share information only with service providers who help us operate our business — for example our website and listing platform, our customer relationship management system, and our messaging provider — and only so that they can perform those services for us. We may also disclose information where required by law, or to protect our legal rights.
Cookies and Analytics
This website uses cookies and similar technologies to keep the site working, to remember your preferences, and to understand how the site is used. You can disable cookies in your browser settings, though parts of the site may not work as intended.
Third-Party Listing Data
Property search results on this site are supplied through a third-party listing service. Information you submit directly through that search interface is also handled under this policy.
Data Retention and Security
We keep the information you submit for as long as needed to respond to your inquiry and to meet our legal and recordkeeping obligations. We use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You can opt out of text messages at any time by replying STOP. You can ask us to correct or delete the personal information we hold about you, or ask what we hold, by emailing info@crumrealestate.com. You can unsubscribe from marketing email using the link in any marketing email we send.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision.
Contact
CRUM LLC
3418 Northern Blvd
Long Island City, NY 11101
info@crumrealestate.com
(212) 810-2786